Senior Client Success Manager

Location: Sacramento, CA (hybrid)
Compensation: $130,000 – $165,000 per year
Company: Kaiser International LLC


At Kaiser International LLC we help companies enter and grow in new markets. Our work covers market entry, business setup, talent and immigration support, and business operations for clients moving between the United States, Japan and the wider Asia-Pacific region. We are a small, hands-on team based in Dallas, Texas with an office in Tokyo, Japan, and everyone touches client work from the first month.

We prioritize people—our clients, our partners and our employees. We cultivate a culture where you can grow, lead and make a meaningful impact. If you are excited about helping businesses succeed across borders, Kaiser International LLC wants to hear from you.

About the Role

Our biggest clients rely on us for many services over many months. You will be their strategic partner and make sure the relationship grows stronger over time.

You will manage a group of important clients, work with every Kaiser team and keep leadership informed about risks and opportunities.

Key Responsibilities

  • Own the relationship with a portfolio of key clients
  • Build success plans with clear goals and milestones
  • Hold quarterly reviews with executives
  • Coordinate resources across service teams
  • Identify upsell and renewal opportunities
  • Resolve escalations quickly and professionally
  • Coach junior client success team members
  • Collaborate across the marketing, setup, recruitment and events teams
  • Capture lessons and feedback so we can improve how we serve clients

Qualifications

  • Bachelor degree preferred
  • 6 or more years in client success, account management or consulting
  • Experience managing executive relationships
  • Strong project management and communication skills
  • U.S. citizens and those authorized to work in the U.S. are encouraged to apply
  • Ability to work in a hybrid environment, with occasional travel or onsite work

Preferred Attributes

  • Proactive and dependable, with a service mindset
  • Strong organization and attention to detail
  • Ability to prioritize in a busy small-team environment
  • Interest in Japan, Asia-Pacific or cross-border business

Why Join Kaiser International LLC

We are a dynamic, relationship-first organization with a global footprint. At Kaiser you will gain:

  • The opportunity to build and deliver end-to-end work for international clients
  • Direct access to senior leadership and a flat, collaborative structure
  • A high-energy, entrepreneurial culture driven by bright, motivated professionals
  • A chance to help companies and communities succeed in new markets
  • Autonomy to shape your career path and grow your expertise
  • An inclusive, global workplace spanning two countries and several languages

Compensation and Benefits

As a full-time Kaiser International employee you will receive:

  • Base salary range of $130,000 to $165,000 per year, with annual bonus eligibility
  • Medical, dental, vision and life insurance
  • Health and dependent care FSAs
  • Short-term and long-term disability coverage
  • Legal, critical illness and accident insurance options
  • 401(k) with company contributions
  • Generous PTO and paid holidays

Diversity and Inclusion

Kaiser International LLC is an Equal Opportunity Employer. We are committed to a diverse and inclusive environment for all applicants and employees. We do not discriminate based on race, gender, sexual orientation, religion, disability, veteran status or any protected category.

How to Apply

Use the form on this page to send your CV and a short note about why this role interests you. Applications are handled in confidence.

Job Type: Full Time
Job Location: Sacramento, CA

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